“The warranty is limited to the terms listed below:
Frame, Suspension, Motor: 1 year for parts.
Controller, Charger: 1 year for parts.
Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
THE WARRANTY WILL BE VOIDED BY ANY OF THE FOLLOWING CIRCUMSTANCES:
Failure to follow all directions or recommendations listed in the user manual.
Cycling collision, accident or vehicle damage caused by careless parking
Acts in violation of laws
Never registered your ebike
DIY repairs on electronics
Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
If the bicycle is used as rental unit
Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
Overloading beyond recommended capacity .
Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
If vehicle is used in competitions or racing.
If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
Use of other components not approved by the manufacturer.
Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
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Kelsie V. –
The trike’s design is eye-catching and attracts attention wherever I go! It’s a dream to ride because it has so much power and is so easy to ride. The seat and backrest are distinguishing features that set this Trike apart from the competition. Two thumbs up from me!
Theodoric R. –
NASA would do well to consider Emojo for the construction of the next USA Mars vehicles. The Caddy framework is very well designed, smooth craftsmanship and being white, already looks “space age”. The Emojo “Caddy” is a very popular trike. You’ll have fun being part of the construction crew. Then your first ride will blow you away – the torque of the motor is amazing ! Be safe, you will have fun.
Kathleen M. –
I have had my trike for a while now. It took time to get used to it, I am 70 and a little wobbly. My grandson rides it constantly and takes it on dirt roads and loves it.Between the two of us we are the talk of the town. Some parts were missing when it arrived. I had to get a bike shop to put it together. The bike seat leans way back and does not sit up straight. The shaft on the seat won’t stay up when you lift the seat higher. I cannot pedal at all because the seat is so low my legs can’t pedal.It’s fun to ride around but not as a bike, more as a scooter. This is a very expensive bike. It should be perfect.I don’t know how to fix the bike. There is no ebikeshop in the area . I think the bike seat and attached shaft are faulty.I don’t know if the emoji company stands behind their bikes or if they are just importers.
Krystle L. –
I love riding it around the farm, it makes life so much easier. Collecting tools from buildings for repair work is fun and fast.
Ezri P. –
I’m blown away by how powerful this tricycle is. Beautifully designed, comfy, and simple to use. I can’t say enough good things about it. This trike will provide you with a fantastic experience. I only wish I had purchased it sooner.