The warranty is limited to the terms listed below:
Frame, Suspension, Motor: 1 year for parts.
Controller, Charger: 1 year for parts.
Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
THE WARRANTY WILL BE VOIDED BY ANY OF THE FOLLOWING CIRCUMSTANCES:
Failure to follow all directions or recommendations listed in the user manual.
Cycling collision, accident or vehicle damage caused by careless parking
Acts in violation of laws
Never registered your ebike
DIY repairs on electronics
Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
If the bicycle is used as rental unit
Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
Overloading beyond recommended capacity .
Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
If vehicle is used in competitions or racing.
If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
Use of other components not approved by the manufacturer.
Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
Winna H. –
Riding it makes me feel like a kid again. It’s extremely steady and helpful in climbing hills. I haven’t had so much fun!
Rub H. –
This is the bike for what I was searching for. I especially like the fat tires that I can go on the grass to avoid congested sidewalks.
Hilly K. –
It’s a lot fun. It is simple to use. With the help of the peddles, it can easily handle slopes. This bike has made my life so much better! a fantastic adventure!
Jim S. –
Although I’ve considered upgrading my 2017 Lynx before, it has been such a great bike that I just never had until I saw the new Ram SS bike this week. It has a stepover height eight inches lower than the Lynx, making for an easier safer mount and dismount, especially for anyone with hip or knee issues.
Beyond that, the Ram SS is an upgrade from the Lynx in almost every other way as well. The frame is aluminum, rather than steel, which cuts about ten pounds from the overall weight – very helpful when wrestling it into a car. There is also a front suspension, an upgraded controller that now shows distance traveled and current speed, and allows five levels of assist rather than the previous three. The motor is now 750W at 48V, rather than the previous 500W at 36V. This means more horsepower when needs for the steepest inclines. Front and rear lights are included, and thankfully don’t need separate batteries. The fenders and rear rack I’d added to my Lynx are standard on the Ram SS. Mine also came with a very nice handlebar cell phone holder that easily adjusted to safely hold my large iPhone, though sadly I did have to remove its removable wallet first.
One remaining option I recommend is a 15AH battery, rather than the standard 10.4AH. I’d already made the same upgrade to my Lynx, and have never run out of power in three years of heavy daily use.
Overall, an excellent top of the line folding bicycle. Highly recommended!
Fred R. –
This is my first fat tire E-Bike and have to say I am very impressed with the power, range and battery life. Yesterday I rode 33 miles, Hardly broke a sweat at all