*Excluding Hawaii

Electric Vehicle FAQs

Faqs Img
What Types of Personal Electric Mobility Devices Do You Offer?

At Jolta, we offer a wide range of personal electric mobility devices, including electric scooters, electric bicycles, electric skateboards, and electric unicycles. Our diverse selection caters to various preferences and needs. Jolta, LLC specializes in providing top-quality personal electric mobility devices for individuals seeking convenient and eco-friendly transportation options. Our expertise lies in curating a collection of reliable and cutting-edge products from trusted manufacturers.

What Factors Should I Consider When Purchasing a Personal Electric Mobility Device?

When buying a personal electric mobility device, several factors should be considered. These include the device’s range (how far it can travel on a single charge), top speed, weight capacity, battery life, charging time, portability, durability, and safety features. Additionally, it’s essential to assess your specific transportation needs and preferences to find the most suitable option. We understand the importance of these factors and can assist you in choosing the right personal electric mobility device that aligns with your requirements and lifestyle.

Are Your Personal Electric Mobility Devices Street-Legal?

The legality of personal electric mobility devices varies depending on your location and local regulations. Some devices may be classified as bicycles or scooters, while others may fall under different categories. It is crucial to familiarize yourself with the laws and regulations in your area to ensure compliance. At Jolta, we strive to provide clear information about the legal status of our devices on our website. We encourage customers to review local regulations and consult with local authorities for specific guidance.

What Is the Warranty Coverage for Your Personal Electric Mobility Devices?

We offer a comprehensive warranty on all our personal electric mobility devices. The warranty duration and coverage may vary depending on the specific product. Our warranties typically cover manufacturing defects and faults that arise under normal use conditions. 
For detailed information about the warranty coverage for a particular device, we recommend visiting the product page on our website or contacting our customer support team directly. We are committed to ensuring customer satisfaction and addressing any concerns promptly.

How Do I Maintain and Care for My Personal Electric Mobility Device?

Proper maintenance and care can significantly prolong the lifespan of your personal electric mobility device. Regularly check the tire pressure, inspect brakes and lights, and ensure all components are securely fastened. Follow the manufacturer’s instructions for charging and storage. At Jolta, we provide detailed maintenance guidelines for each product we sell. Additionally, our customer support team is available to answer any questions you may have regarding the upkeep of your device.

Can I Test Ride or Try Out Your Personal Electric Mobility Devices Before Purchasing?

While we understand the importance of trying out a product before making a purchase, as an online retailer, we do not offer physical test rides or trial periods. However, we provide detailed specifications, images, and customer reviews on our website to help you make an informed decision. We strive to offer accurate descriptions and high-quality product images to give you a clear understanding of our personal electric mobility devices. In case of any specific queries, our customer support team is available to assist you.

Do You Offer Financing Options for Purchasing Personal Electric Mobility Devices?

Yes, we offer financing options to make it easier for our customers to purchase personal electric mobility devices. Our financing partners provide flexible payment plans that allow you to spread the cost over a specific period, making it more affordable. To explore financing options, please visit our website and check the available payment plans during the checkout process. We aim to provide convenient and accessible options to suit your budget.

How Long Does It Take to Receive My Order Once It’s Placed?

Once your order is placed, we strive to process and ship it as quickly as possible. The delivery time may vary depending on your location, the specific product, and the shipping method selected. On average, it typically takes between 3 to 7 business days for your order to arrive. At Jolta, we provide tracking information for your order, allowing you to monitor its progress and estimated delivery date. In case of any delays or issues, our customer support team will promptly assist you.

Can I Return or Exchange A Personal Electric Mobility Device If I’m Not Satisfied?

We understand that customer satisfaction is crucial, and we offer a return and exchange policy. If you are not satisfied with your purchase, you may return the device within a specified period, typically 30 days, as long as it meets our return criteria.
Detailed information about our return and exchange policy can be found on our website. We strive to make the return process as smooth as possible and aim to resolve any issues or concerns promptly.

How Can I Contact Your Customer Support Team for Further Assistance?

Our dedicated customer support team is ready to assist you with any questions, concerns, or inquiries you may have. You can reach us through the “Contact Us” page on our website, where you’ll find our email address and contact form. At Jolta, we prioritize excellent customer service and aim to provide timely and helpful support. Our team will respond to your inquiries as soon as possible, ensuring a positive purchasing experience.
For more information and to explore our range of personal electric mobility devices, please visit our website at

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