Tracer Omega Step Through Electric Bike

Tracer USA, Inc. offers a warranty on all parts for 6 months (battery and all electronic parts) and 1 year on the frames starting from the date received for all manufacturer defects.

Please note our warranty policy does NOT cover:

1. Normal wear and tear;
2. Paint damage and rust;
3. Lost or damaged keys;
4. Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the end user;
5. Improper maintenance, including follow-up maintenance;
6. Damage or failed use due to accidents, misuse, neglect, theft, or abuse;
7. Any modification/installation of components, parts, or accessories not originally intended or compatible with the bicycle as sold;
8. Any components that have been modified or tampered with, including but not limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, etc.;
9. The battery warranty does not include damage from power surges, use of an improper charger, water damage, improper maintenance, or such other misuse or normal wear;
10. ALL warranties are void if the bike is used for any purpose other than the reasonable intended use of the bike.