The Nation Wide Limited Warranty applies for a period of ONE YEAR upon the original date of purchase.
Limited Warranty Covers
Subjected to the terms, conditions and limitations herein, Nakto electric bikes warrant to the original retail purchaser of the bike that the motor, battery, controller, throttle, brake and PAS system of the bike will be free from detects in material and workmanship under normal use and service for one year from the date of delivery. The Limited Warranty exists for above-mentioned defects that were already present at the time of delivery of the bike and covers the motor, battery and controller. Rechargeable battery will experience a decrease in capacity over time as it is charged and discharged . Nakto warranties that your battery pack will achieve at least 1000 charge cycles expectancy. The battery warranty does include damage from power surges, use of an improper charger, improper maintenance or such other misuse or normal wear.
Please kindly noted that Nakto E-bikes are not designed for extreme use including contest and water wading.
Limited Warranty Does Not Cover
Minor imperfections and/or deviations from design specifications that do not materially alter the functionality of the Product;
Cosmetic damage to the outer surface/finishing and external parts of the Product, including without limitation cracks, dents or scratches on the Product’s exterior;
Deterioration of the Product due to normal wear and tear;
Any parts that naturally and are expected to suffer wear and tear, including without limitation, tires, brake pads, callipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, and bearings;
Water damage and batteries that have been left to self-discharge for an extended period of time are not covered by the terms of the warranty.
Defect or damage arising from any of the following:
a) Improper assembly;
b) Improper follow-up maintenance;
c) Installation of components, parts, or accessories not originally intended for or compatible with the product as sold;
d) Damage or failure due to accident, falls, misuse, abuse, or neglect;
e) Alterations of the product or the specifications (e.g. paintwork, changes of the geometry/proportions, inadmissible add-on parts etc.); or
f) Repair or maintenance by unauthorized dealer or workshop
g) Exceeding the weight limits or speed limits
h) Attempting to alter the programming of the electrical system, including, but not limited to increasing the speed limiter beyond 32km/hr.
i) Labor to repair or replace the covered component(s), unless otherwise specified in the warranty terms chart. This warranty is limited to parts replacement only.
Christine F. –
This is our second batch of Nakto bikes. We started with the Camels. We love the stripped down version so much better. We are over 60 and we drive them all around on rail trails and around the village where we live. They are so eye-catching and we get so many comments. We’ve had them now for about six months. I have nothing to complain about. They are fast and zippy. Super easy to use. Actually, they have a quiet little bell..I like the bell on the camel better because it was electric and loud! If you’re looking for a good beginners E bike you can’t go wrong with this. Simple to use, not a lot of gears to go wrong. They have three speed and the fast speed is pretty fast, my partner won’t go fast but she’s old!
Thomas B. –
Great for moving around the city. I would go for 500W next time. I need a liitle more speed. But a very nice ike and does the job. Just dont get in a hurry!
Oona Moonsong –
Love mine very much need to tighten it down the parts and the peddle arm left side my fault but beyond that made it 22.9 miles on a single charge that was amazing I love this bike it’s orange covered mine in Halloween stickers named it pumpkin spice
B –
Orange color is so nice! Was easy to assemble once I had front forks facing the right way the fender went on easy. Front brakes take a little fiddling. Other than that a great bike to ride. Exactly what I needed for what I need to do.
Vincent P.T. –
Meets all expectations. One problem, manual says front light, none came with bike. Outside of that, it has been a great enjoyable experience. Thank you !